FAQs

  1. Why do I need to seek counseling?
  2. How do I get started?
  3. How can I make the most out of my counseling?
  4. Do you accept insurance?
  5. What forms of payments do you accept?
  6. What is your confidentiality policy?

1. Why do I need to seek counseling?

People come to counseling for a variety of reasons. We all experience periods in our lives of distressing or stressful events which require more help than we are capable of offering to ourselves. Sometimes, we turn to friends or family for extra help. Oftentimes, we need the help of a trusted professional to help us regain perspective and plan our next course of action. During times of grief, separation/divorce, major life transitions, or experiences from the past, counseling can help lift the burden from our shoulders and get us back on the right track. Counseling also helps in dealing with specific psychological or behavioral traits which people would like to alter, such as compulsive thoughts or difficulties relating to other people. Some people seek counseling to help them explore a general feeling that their lives are not quite right, or to cope with feelings of depression, panic or anxiety.

2. How do I get started?

Simply call the office at 304.284.8438 and we will work to set up an appointment with one of our therapists as quickly as possible.

3. How can I make the most out of my counseling?

Work at being honest with yourself about how you think and feel.

4. Do you accept insurance?

We accept most insurances with the exception of Medicaid and Medicare. We are happy to file your insurance claims, when eligible, to see that you receive the full benefits of your coverage; however, we make no guarantee of any estimated coverage. Because the insurance policy is an agreement between you and the insurance company, clients are responsible directly for all charges. An insured client is responsible for any co-payment and/or deductible that the insurance will not cover the day of the appointment. Additionally, you should check with your insurance carrier to determine whether prior authorization for outpatient counseling services is required. Some insurance companies will reduce or negate your benefit if you have not cleared these services through them first. We will do everything possible to assist you so that you receive the full benefits of your policy. If for some reason your insurance has not paid their portion within 60 days from the date of service, you are responsible for payment at that time.

Insurances Accepted:

  • 4Most/Stratose Health
  • Aetna
  • Cigna
  • Cigna/Great-West
  • Geisinger - WVU HealthCare
  • The HealthPlan of Upper Ohio Valley
  • Health Smart - PEIA
  • Highmark Blue Cross/Blue Shield
  • Federal Blue Cross/Blue Shield
  • Magellan
  • SelectNet
  • Super Blue Plus
  • United Behavioral Health
  • WV Chip

We are always adding new insurances. If you do not see your provider on this list, check with us. Please note that benefits are usually available, depending on your plan's terms, even if we do not directly participate with your insurance provider. This allows you greater flexibility in choosing a therapist that best meets your needs.

5. What other forms of payment do you accept?

We accept checks, MasterCard, Visa, Discover and cash.

6. What is your confidentiality policy

Confidentiality at APO Counseling is in compliance with state and federal laws that relate to our licensure and HIPPA.